Author: All Pediatrics

Important Covid-19 news

AN IMPORTANT REMINDER: We have block scheduling to separate well children and sick children. We are calling families about 4-5 days before the appointment to reschedule the well visit to the appropriate block of time.  Our goal is to minimize any exposure to illness when your family is in our office. Our staff is cleaning exam rooms thoroughly between patients and you may wait in your car if the provider is delayed.

·        Sick visits can be done by telehealth during all office hours. If a child needs to be examined, we will see them in the afternoon schedule ONLY.

·        Since many children (and parents) are at home and due for well visits, we encourage you to schedule an appointment now to avoid the inevitable summer rush. We have appointments open now with your favorite providers 🙂

·        To minimize the number of people entering our offices and waiting areas; it is extremely important that you bring only the child with an appointment and one parent. All other family members should remain at home.

·        We ask that families wear masks to our office (for children over 2 years of age). We have a limited number of masks due to the nationwide PPE shortage. If you are unable to make or find a mask, please be assured that all of our staff will be wearing masks.

·        As your family’s medical home, we want to partner with you to provide the best care for your child. Please call us before taking your children to an urgent care clinic.

·         If you believe your child has been exposed to COVID 19 or has symptoms consistent with COVID 19, please call us to schedule a video visit. We will make every effort to coordinate testing for your child.

·        We continue to provide exceptional care in your child’s medical home.

Book your video visit online!

We are excited to announce that you can now schedule your telehealth video visit right from our website.

Book a video visit!

When searching for an appointment please be aware that you may select any of our three offices. Please search all three to find the time that works best for you.

Please see our other news articles for assistance with setting up the Healow app and starting a televisit.

As our nation faces this unprecedented event, we at ALL Pediatrics are striving to provide the best care possible for your families.  Although you may have many questions, we have the answers! Video visits are a great way to alleviate your concerns and allow you to have a sick visit with one of our doctor’s right from your home.  

The concerns we can address through telemedicine include:

  • Infant concerns such as:
       Teething
       Feeding
       Sleeping
       Cradle Cap
       Thrush
  • Constipation
  • Cuts or Scrapes
  • Diarrhea
  • Fever over 1 year of age < 48 hours (alone or with any other symptom on this list)
  • Immunization Reaction – redness, swelling, sore at site of injection
  • Hand/ Foot Mouth Disease
  • Pink Eye/ Eye Discharge
  • Pinworms
  • Rash:
       Ringworm
       Eczema
       Dry Skin, Acne
       Diaper Rash
  • Insect Bite
  • Runny nose/Nasal Congestion/Cold symptoms
  • Sty
  • Vomiting and Diarrhea less than 24 hours (over 1 year of age)
  • Behavioral and ADHD consultations

Setting up Healow for multiple children

How to correctly associate multiple accounts with your Healow app

 

By default your app will sign you into the patient account you already have associated with your Healow app.

The common mistake made is that inside of that account, if you click on the patient’s name you will see an option to link another account as seen in the screen shot below.

This is not the route that you want to take in order to add another child to your app. This would be used to add another account for the same child at a different doctor’s office.

To add another child to your app you must click on the settings button in the top right corner and select log out as seen in the screen shot below.

This will bring you to the screen below where you can select begin now to add another child. As you can see this screen will list all accounts you have associated with your app.

Once you have multiple accounts associated, when you return to the app it will default to the account you were last logged into. 

Be sure that you are currently logged into the right account, If not go to settings, and logout to display the list of associated accounts. Your credentials will be stored and you should only have to use the pin that you setup to get into each account.

TeleVisit Instructions

We ask that all patients use the Healow app for TeleVisits.

We ask that the app be installed on your phone, as we have had less technical difficulties with that vs. on a tablet or logging into the portal on your computer. 

Logging into TeleVisit from Healow app

1.       Download the Healow app from the Android or Apple App Store

2.       Search for our practice by using our practice code AIFFAA

3.       Log into Healow app with your patient portal credentials. (If you do not know your patient portal credentials our patient services staff can provide that for you).

 

4.       Once logged in click on appointments

 

5.       In the My Appointments section, click on the TeleVisit icon under the appointment time.

 

 

6.       Click on the Start TeleVisit button on the bottom of the screen

 

7.       You will now see a vitals screen. If you know your child’s height, weight and temperature please enter them. If not you may skip them as well as any other vitals and hit submit vitals.

 

8.       Once your vitals have been submitted you will see one more screen to where you have to hit start televisit.

Once clicking start televisit please wait for the provider.

 When the provider is ready your visit will begin.

ALL Pediatrics Coronavirus Update

As you are aware, there is a global pandemic disease with early symptoms that are similar to the common cold and flu.  Fortunately, children rarely experience more than mild illness.  The health department and the CDC are encouraging all individuals with cough and fever to stay home.  We all need to follow these guidelines to keep families safe.  If your child has a mild respiratory illness, our nurses can help you provide home care over the phone or we can schedule a telemedicine visit.

ALL Pediatrics is committed to providing a safe environment for our families, our employees and our physicians.  With this in mind, we have made changes to our schedules for the next four weeks.  Please read the information below carefully.

·       All patients will be screened for potential exposure to the coronavirus when scheduling any type of appointment.  We will perform the screening again when you arrive in the office.  If your child has a respiratory illness and is scheduled for a well check; please call our Triage Nurse before coming for well check visit.

·       We are cancelling all WALK-IN visits to allow for better screening and appropriate placement in the schedule.  ALL APPOINTMENTS MUST BE SCHEDULED BY PHONE. If you walk into the office without an appointment, you will be advised to return to your car to call our office.

·       We have disabled the ability for patients to self-schedule for sick visits via the portal or the sick widget in order to screen patients; you may still self-schedule for well visits. 

·       We will have block scheduling to separate well visits and sick visits by two hours.  The Lakeridge and Alexandria offices will see well children ONLY in the morning and sick children ONLY in the afternoon.  The Lorton office will see sick children ONLY in the morning and well children ONLY in the afternoon.

·       We will continue to see children for well visits in a safe environment free of our sick children.

It is very important to maintain regular well check appointments to ensure that all vaccines and screening tests are completed. 

·       We will have evening sick appointments at Alexandria on Tuesday and Thursday nights ONLY.

·       To minimize the number of people entering our offices and waiting areas; it is extremely important that you bring only the child with an appointment and one parent.  All other family members should remain at home.

·       As your family’s medical home, we want to partner with you to provide the best care for your child.  Please call us before taking your children to urgent care clinics.   At ALL Pediatrics, we are working to minimize any exposure to illness when you enter our office.  As coronavirus spreads throughout our community, urgent care clinics will not be able to separate patients. Help us help you.

·       If you feel that your child needs emergency care after our office closes, please call our afterhours line so that we may help you decide if this is necessary. Adult patients are significantly more contagious than children. Additionally, we expect that the hospital systems will be overwhelmed within the next few days and hospitals need to concentrate on caring for the severely ill patients in our community. 

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