We ask that all patients use the Healow app for TeleVisits.
We ask that the app be installed on your phone, as we have had less technical difficulties with that vs. on a tablet or logging into the portal on your computer.
Logging into TeleVisit from Healow app
1. Download the Healow app from the Android or Apple App Store
2. Search for our practice by using our practice code AIFFAA
3. Log into Healow app with your patient portal credentials. (If you do not know your patient portal credentials our patient services staff can provide that for you).
4. Once logged in click on appointments
5. In the My Appointments section, click on the TeleVisit icon under the appointment time.
6. Click on the Start TeleVisit button on the bottom of the screen
7. You will now see a vitals screen. If you know your child’s height, weight and temperature please enter them. If not you may skip them as well as any other vitals and hit submit vitals.
8. Once your vitals have been submitted you will see one more screen to where you have to hit start televisit.
Once clicking start televisit please wait for the provider.
When the provider is ready your visit will begin.