CCOF Policies

-   As of 04/01/18 all patients of the practice are required to have a credit card on file with the practice at all times.

o   For those with a Healthcare Savings Account, the card associated with this account qualifies for the program

-          All copays are due at time of service. The guarantor of the patient account may select their preferred method of payment for the copay (cash, check, or another card). The guarantor will receive a receipt of the transaction at the time of service.

o   Any copays that are not paid at the time of service will be billed to the credit card on file within 3 business days.

-          The guarantor of the patient account can set a limit on the amount that can be billed to the credit card on file for each visit to the office per patient seen.

o   The guarantor of the patient account must set at least a minimum limit amount of $100.00 USD. There is no cap on the maximum.

o   Any balance due below the minimum amount will be billed at that amount (example: a $35.00 balance due will be billed at $35.00 and not $100.00).

o   The guarantor will receive an eStatement showing the full balance due on the account, the amount that will be billed to the account within 3 business days, and any remaining amount due.

o   All remaining balances will be due within 30 days of receipt of the statement. Guarantors may contact the billing department to select a payment plan as an option within this timeframe.

o   Any remaining balance that is not satisfied within 30 days of the receipt of statement (through payment in full or the initiation of a payment plan) will be automatically billed in full to the credit card on file.

-          If the credit card on file is declined at any time, the guarantor of the patient account will still be responsible for paying the balance in full (or get on a payment plan) within 30 days of receipt of statement. The ALL Pediatrics billing department will contact the patient for updated credit card information.

o   The guarantor of the patient account will have to provide an updated credit card to the front desk staff at the next date of service to remain within the policy if the ALL Pediatrics billing department is unable to reach them.

-          If the credit card on file is declined when billed after 30 days of receipt of statement due to non-payment for remaining balance due, the guarantor of the patient account will receive an email notification of the failure and one courtesy call from the ALL Pediatrics billing department. After the call, the guarantor of the account will have 7 business days to make a payment in full. Should this time period expire, the account will be sent to collections for the amount due. A collections service fee of 25% of balance due will be applied to the account prior to moving account to Keynote Collection Agency.

o   If the balance is not paid in full within 90 days of issue of first statement, the account will be reported to the credit reporting agencies.